Our shared standards so guests and hosts can trust each other.
Trust is the biggest problem in stay bookings in Pakistan, and Rehlo is built to fix it. We believe both hosts and guests deserve a safe, predictable, and respectful experience. These standards are the foundation of that trust.
What we expect from every verified Rehlo host.
Honest listings
Provide accurate photos, descriptions, amenities, capacity, and location. Guests should get exactly what they booked.
Verified identity
Maintain verified CNIC and phone numbers. There should be one real, responsible host per listing.
Safety first
Ensure working locks, a clean and safe property, basic first-aid and fire safety where possible, and provide a clear emergency contact.
Respect and privacy
Respect guest privacy. No hidden cameras anywhere, no entry without notice, and no discrimination of any kind.
Cleanliness and readiness
The property must be fully clean and ready for the guest exactly at the booked time.
Fair pricing
The price shown on Rehlo is the price the guest pays. No surprise charges at arrival.
Local laws and neighbours
Follow local laws and society rules. Keep noise and gatherings under control to avoid disturbing the neighbourhood.
Honouring bookings
Avoid cancelling confirmed bookings. Repeated host cancellations damage trust and will negatively affect your listing visibility.
Trust goes both ways. Guests also have responsibilities.
Note on no-shows: If a guest does not show up or refuses to pay the remaining 90% on arrival, the 10% advance they paid is forfeited to protect the host.
We actively monitor and protect the platform.
Verification Layers
We verify phone numbers, CNIC documents, and locations for new hosts.
Manual Review
Every single listing is reviewed by our team before it goes live to the public.
Ratings & Visibility
Listings gain visibility and trust badges based on successful stays and positive real guest reviews.
If you experience an issue with a listing, a host, or a guest, please report it immediately. You can use the in-app messages to contact support, or reach out via phone and email. Our team reviews every report.
Depending on the severity of the violation, Rehlo may issue a formal warning, temporarily suspend a listing while we investigate, or permanently remove the account from the platform. Safety and trust are our top priorities.
Our team is here to help you resolve any issues or answer questions about our hosting standards.
